What families ask most

We are in network with some commercial plans, and out of network with others. We do not take Medicare or MassHealth. Tell us your plan when you write and our coordinator checks your benefits before the first session.

We give you an itemized monthly receipt (a superbill) with the dates and kind of session, to send to your plan, which may reimburse part of out-of-network care. It carries a diagnosis code your insurer can see, and your plan decides whether it pays anything.

If you pay without insurance, you have the right to receive a written estimate of your costs before care begins. We give you one before your first session. If your final bill is $400 or more above it, you can dispute the bill. The estimate is not a contract.

Your fee is given to you in writing before the first session, and it depends on the clinician and your plan. The How fees work page walks through insurance, paying yourself, receipts and estimates.

Yes. Health savings and flexible spending cards work like any other card at the end of a session.

You, your teen and your clinician meet for 50 minutes. We explain how we work, what stays private and where privacy has limits, and agree what the next few weeks look like.

Your clinician sets the pace with you. Sessions are usually weekly at first, and the gap grows as things steady. We do not promise a number of sessions.

Yes. Each clinician's license class and board are listed on the About page and in the footer of every page, with the number the practice fills in.

Call or text 988, any time, or call 911 in an emergency. If your teen has fainted, has chest pain, a very slow or irregular heartbeat, or cannot keep fluids down, call 911 or go to the nearest emergency room. We are not an emergency service and messages are not read around the clock.

Your teen's sessions are private, with limits the clinician explains on the first call, such as a risk of serious harm. Parents stay informed about the plan and about safety. We keep your records private and share them only as the law allows.

A parent or guardian takes part in the first call, and your clinician explains the state's rules on consent and privacy for a teen. We do not promise care to a minor without that conversation.

We ask for 24 hours' notice to change an appointment. If you need to cancel with less notice, tell us and we will talk it through.